Help & FAQs

Questions? We've got answers.

Everything agencies ask us about moobob, from compliance and timesheets to pricing and getting started.

About moobob

What is moobob?

moobob is a compliance-first CRM and ATS for temp and permanent desk recruitment agencies. Candidates, compliance, bookings, timesheets, invoicing and client interactions all live in one platform, so your desk runs from a single screen.

Who is moobob for?

SME recruitment agencies running temp desks, perm desks or both. Our agencies work across education, healthcare, care homes, logistics and other shift-based sectors.

Is moobob only for temp agencies?

No. moobob handles permanent placements alongside temp, so mixed desks don't need two systems.

Who built moobob?

Recruiters. moobob was founded by Andrew Johnston (CEO) and Laura Walsh (CRO), who between them have more than 50 years in agency, RPO and client-side recruitment. They're joined by Sarah Johnston (CFO) and Dr Fraser Greenroyd (CTO), a Chartered Engineer who leads platform development.

Why did you start moobob?

Because most recruitment software isn't built by people who've worked a desk. We were tired of outdated systems that ignored how recruiters actually work, so we built the one we wanted to use.

Where does the name come from?

From Marley (“Moo”) and Charlie (“Bob”), the founders' two miniature schnauzers.

Where are you based?

Station House, 1 Pembroke Broadway, Camberley, Surrey, GU15 3XD. moobob is a trading name of Savage Roots Limited.

How many agencies use moobob?

More than 50 agencies are live on the platform (as of August 2026).

What makes moobob different from other recruitment CRMs?

Three things: compliance is built into the core rather than bolted on, every feature is included in one subscription with no paid add-ons, and the product is designed by people with decades of agency experience.

What does “compliance-first” actually mean?

Right to Work, DBS, references and document expiry are tracked automatically from the moment a candidate is registered. The platform flags what's missing or expiring before it becomes a problem, rather than relying on someone remembering to check.

Features: CRM and ATS

What features are included?

All 24 features, on every subscription: candidate clearance, vetting and referencing, Right to Work alerts, DBS notifications, central document storage, user dashboards, alert notifications, AWR tracker, booking system, shift planner, timesheet generation, approval and authorisation, payroll integration, automated invoicing, pipeline and forecasting, report builder, email integration, client interaction manager, permanent placements, End Client Portal, candidate leads, user groups and accounting integration.

Are any features paid add-ons?

No. No tiers, no add-ons, no hidden costs. Every licence gets the whole platform.

How does moobob manage candidates?

Each candidate has a single record holding their details, clearance status, documents, references, bookings and placement history, so you can see at a glance whether they're ready to work.

How do candidate leads work?

moobob captures new candidate applications automatically and adds them to your database, ready to qualify, rather than leaving them sitting in an inbox.

Can I manage permanent placements?

Yes. Perm vacancies, shortlists and placements run in the same system as your temp desk, so consultants working both don't switch tools.

How does the booking system work?

You fill shifts from within moobob, matching cleared, available candidates to client requirements, instead of chasing people through group chats and spreadsheets.

What does the shift planner do?

It gives you a weekly view of every booked and open shift, so you can spot gaps early and plan cover.

Can I see my pipeline and forecast revenue?

Yes. Pipeline and forecasting shows the work coming in, so you can see upcoming bookings and placements before they land.

Does moobob connect to my email?

Yes. Email integration syncs your inbox with the CRM, so conversations with candidates and clients are logged against the right record.

How do I keep track of client conversations?

The client interaction manager logs every touchpoint — calls, emails, meetings — against the client record, giving the whole team the full history.

What reporting is available?

User dashboards give each consultant a live overview of their desk, and the report builder lets you create custom reports on candidates, bookings, timesheets, placements and revenue.

Can I control what each user can see and do?

Yes. User groups let you set role-based permissions, so consultants, compliance staff, finance and managers each see what they need.

Where are candidate and client documents stored?

In central document storage inside moobob: one searchable place for CVs, ID, certificates, contracts and compliance evidence.

Compliance and Right to Work

How does moobob help with Right to Work compliance?

moobob records each candidate's Right to Work evidence, tracks expiry dates for time-limited permissions and schedules re-checks automatically, alerting you before a check falls due.

What happens when a candidate's Right to Work is about to expire?

The consultant and compliance team get an alert ahead of the expiry date, and the candidate's clearance status reflects it, so nobody is booked without valid permission.

Does moobob keep up with Right to Work rule changes?

Yes. When Home Office requirements change, we update the platform's checks and workflows, and we publish guidance for agencies on our News page.

How are DBS checks managed?

moobob stores DBS certificates and Update Service details against each candidate and flags renewals before they expire.

Can moobob apply for DBS checks?

No. You make the DBS application based on the level of clearance you require for your contractors. moobob then stores the result and a copy of the certificate, and flags when the check needs renewing.

What is candidate clearance?

A single status showing whether a candidate is fully compliant to work. It pulls together ID, Right to Work, DBS, references, qualifications and any client-specific requirements.

How does vetting and referencing work?

moobob sends reference requests, chases them automatically and logs responses on the candidate record, so you have a full audit trail.

What is the AWR tracker?

It monitors each temp's time in the same role with the same hirer and alerts you as they approach the 12-week qualifying period under the Agency Workers Regulations 2010.

Can I see which candidates have missing or expiring documents?

Yes. Alert notifications and dashboards show missing, expiring and expired documents across your whole candidate pool.

Does moobob support sector-specific compliance, such as education or healthcare?

Yes. Clearance requirements can be set to match the sector and client, for example safeguarding training for schools or mandatory training for care settings. It's all configurable in your settings, with a dynamic vetting form during contractor onboarding that adds extra compliance steps based on each contractor's answers — rather than a blanket checklist that may not reflect their career.

Will moobob help us pass an audit?

moobob keeps time-stamped records of checks, documents and references, so you can evidence compliance to clients, framework providers and auditors quickly. It supports your compliance processes; it doesn't replace your legal obligations.

Is moobob GDPR compliant?

moobob is built to support UK GDPR, with permission-based access and central document storage. Contractors have their own portal to control their data, and agencies remain the data controller for the data stored in moobob.

Temp desk: timesheets, payroll and invoicing

How are timesheets created?

Automatically. moobob generates timesheets from booked shifts, so there's no rekeying hours from paper or email.

How do candidates submit timesheets?

Contractors complete their timesheets in the web app or the mobile app, confirming the hours they've worked, which are pulled through automatically from the shifts they were booked on. They can make amendments — for example if they were late or asked to stay behind — but a timesheet with no changes can be submitted in as little as 30 seconds.

How do clients approve timesheets?

Clients authorise timesheets online in a single tap, through the End Client Portal or an emailed approval link. Every sign-off is recorded with who approved it and when.

Can I approve timesheets in bulk?

Yes. Bulk timesheet approval went live in August 2026, so you can approve a week's timesheets in one go instead of one at a time.

What's the difference between timesheet approval and authorisation?

Approval is your internal check that hours are correct; authorisation is the client's sign-off. Both are logged before payroll and invoicing run.

How does payroll work?

Once timesheets are authorised, moobob passes approved hours and rates to your payroll software, so pay is calculated from the same data the client signed off.

Does moobob produce invoices?

Yes. Invoices are generated automatically from authorised hours and agreed charge rates, ready to send to clients and sync to your accounting software.

Can moobob handle different pay and charge rates?

Yes. You can set pay rates per contractor and charge rates per client, and set a custom rate when making a booking, so you stay in full control of the finances on every booking.

Integrations, portals and apps

Which accounting software does moobob integrate with?

moobob integrates with Xero, so invoices raised in moobob flow straight into your accounts.

How does the Xero integration work?

Invoices and contacts sync with Xero either at the press of a button or automatically when an invoice is raised — you choose which in your settings.

Can I connect moobob to other systems?

Yes. moobob integrates with a host of third-party systems, including Broadbean for job boards, 3CX and Elisha for telephony, and Outlook and Gmail for email, alongside a large suite of others. See our integrations and partners pages for more details.

What is the End Client Portal?

A secure portal where your clients can see the status of their bookings, candidates and timesheets, and authorise hours, without phoning or emailing your team.

Do clients pay extra to use the portal?

No. The End Client Portal is included in every moobob subscription.

Can I use moobob on my phone or tablet?

Yes. moobob runs in your web browser and is mobile-responsive for those working on the move.

Which email providers work with moobob?

moobob currently supports Outlook and Gmail. If you use either, your emails sync with moobob for inbound and outbound communication with your clients and contractors.

Pricing, trials and getting started

How much does moobob cost?

moobob is priced per user licence, with every feature included. See our Subscriptions page for current pricing.

Are there different plans or tiers?

No. There's one subscription with full access to the entire platform. No tiers, no add-ons, no hidden costs.

How do I subscribe?

Choose the number of user licences you need on the Subscriptions page and check out securely via Stripe.

Is there a minimum contract?

Our standard contract is 12 months, with a 3-month notice period.

Can I add or remove user licences later?

You can add users at any time from the settings in your moobob account. If you're looking to reduce licences, speak to your account manager.

Is there a free trial?

Yes — speak to one of the team to arrange a free trial. You can also book a free demo and we'll walk you through the platform using scenarios from your own desk.

How do I book a demo?

Book a time that suits you via our Calendly link, or complete the demo request form with your name, phone, email and agency.

Are there set-up or onboarding fees?

There's no onboarding fee, and four hours of training are included. Data migration fees may apply depending on your current system.

How long does it take to get started?

Our process is straightforward: you can sign up and start using moobob straight away.

Can you migrate our data from our current system?

Yes. moobob can migrate your data from whatever you use now, whether that's another CRM or a set of spreadsheets. You'll need to request your data from your existing provider, and our data team will handle bringing it into moobob.

Do you provide training?

Yes. Four hours of training are included, delivered in whichever format suits your team.

How do I sign in?

Existing customers sign in at app.moobob.com.

Security, data and privacy

Who owns the data in moobob?

You do. Your candidate, client and commercial data belongs to your agency.

Where is my data hosted?

All data stored in moobob is held in UK data centres.

How is my data kept secure?

Data is encrypted in transit and at rest.

Can I export my data if I leave?

Yes. Your account manager will talk you through the export as part of your offboarding call.

Who can see candidate documents?

Only users your agency authorises. User groups control who can view, edit or download sensitive documents such as ID and DBS certificates.

Where can I read your privacy policy and terms?

Both are linked in the footer of every page on moobob.com.

Support, US market and roadmap

How do I get support?

Call +44 (0)1276 811 811, WhatsApp +44 (0)7802 415033, email hello@moobob.com, or raise a ticket from your moobob dashboard.

What are your support hours?

Monday to Friday, 08:30–17:30 UK time. Outside those hours, email us or raise a dashboard ticket and we'll pick it up first thing.

Can I talk to someone before I buy?

Yes. Use the web chat, book a demo, or fill in the contact form with a preferred call-back date and time.

Is there a help centre or user guide?

Yes. moobob includes tutorials to help your team get up to speed and make the most of the platform.

Is moobob available outside the UK?

moobob serves agencies across the UK and beyond, and we're expanding into the US market.

How often is moobob updated?

Regularly, and largely driven by our agencies' requests. Bulk timesheet approval, for example, came straight from customer feedback. Product updates are posted on our News page.

Can I suggest a feature?

Yes, please do. Tell your account contact or raise it through your dashboard; customer requests shape our roadmap.

Where can I keep up with moobob news?

On our News page and on LinkedIn, where we share product updates and compliance guidance for agencies.

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